Return & Refund Policy

At MedTestBank, customer satisfaction is important to us. We want you to be confident in your purchase of our printed nursing preparation materials. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

We accept returns of eligible physical products within 30 days of the delivery date.

To qualify for a return, the item must:

Be returned within 30 days of delivery.
Be in its original condition.
Be unused and free from damage caused by the customer.
Include all original packaging and materials, when applicable.

We reserve the right to refuse returns that do not meet these conditions.

2. Free Returns

We offer free returns for eligible orders shipped within the United States.

If your return is approved, we will provide instructions for returning your item at no additional cost.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.

Original shipping charges (if any) are non-refundable unless the return is due to our error or a defective product.

4. Damaged, Defective, or Incorrect Items

If you receive:

A damaged item,
A defective product,
Or the wrong item,

please contact us within 7 days of delivery.

We may request photographs of the item and packaging to help process your claim. If the claim is approved, we will provide a replacement, exchange, or full refund at no additional cost.

5. Exchanges

We are happy to offer exchanges for eligible products.

Customers requesting an exchange will be responsible for:

A 10% exchange fee, and
Any price difference if the replacement product has a higher purchase price.

If the replacement product costs less than the original purchase, the remaining balance will be refunded where applicable.

6. Non-Returnable Items

The following items are not eligible for return:

Products returned after the 30-day return period.
Items that have been damaged due to misuse, neglect, or improper handling.
Products that have been significantly altered by the customer.
Items returned without sufficient packaging that results in damage during return shipping.